Privacy Policy

Information we may collect

To provide an online casino service, Spinit Casino may handle information that identifies you or relates to your use of the website. The type and amount of information collected may depend on the services you use, your account settings, legal requirements and the choices you make. We aim to collect information that is reasonably relevant to operating the website, providing services and meeting our responsibilities.

Account and contact information

When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gambling settings. We may also record communications you send to customer support, including questions, complaints, requests and information provided while resolving an issue. Keeping these records helps us manage your account and respond consistently to support enquiries.

Verification information

Before or during your use of gambling services, we may need to verify your identity, age and eligibility. This may involve identity documents, proof of address, information about your source of funds or other information reasonably needed for verification, account security, responsible gambling checks and anti-fraud procedures. Verification information may be reviewed through internal processes and by suitable service providers acting on our behalf.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, wins, losses, bonuses where applicable and other account activity. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment, prevent misuse or investigate a transaction, while payment information may also be handled directly by the relevant payment service under its own privacy terms.

Device, cookie and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, session details and information about how you interact with the website. We may use cookies and similar technologies to remember preferences, support site functions, improve performance, understand usage and help protect accounts.

You may choose not to provide certain information. However, some information may be necessary to create or maintain an account, process a transaction, complete verification, provide support or meet legal obligations. If required information is not provided, some services or account features may not be available.

How we use and share information

Personal information is used for purposes connected with operating the website and providing gambling services. We may use information collected from your account, transactions, devices and communications where this is reasonably necessary for the purposes described below.

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing games, website features, customer support and service communications.
• Verifying your identity, age, account information and eligibility.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion and other harmful or unlawful activity.
• Meeting legal, regulatory, accounting and record-keeping obligations that apply to online gambling services.
• Monitoring activity for account security, responsible gambling support and the safe operation of the platform.
• Improving website functionality, content, performance and user experience.
• Sending security notices, account updates and information about changes to the website.
• Sending marketing communications where permitted and where any consent required by law has been provided.

We may share information with organisations that help operate the website, process payments, provide identity and verification services, support security, host systems, deliver communications or provide customer support. These organisations should receive only the information needed for their role and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce website terms, prevent fraud or support a business transfer or restructuring. We do not sell personal information as a general business practice. Where information is handled outside Australia, appropriate safeguards may be used where required.

We may combine information from different sources where doing so is reasonably necessary for account administration, verification, security, support, transaction processing or legal compliance. We do not use personal information for unrelated purposes unless permitted or required by applicable law, or where you have otherwise agreed.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help keep you signed in, remember settings, maintain security, measure website performance and understand which features are useful. Some cookies may be placed by service providers that support website analytics, payments, security or communications.

You can manage or restrict cookies through your browser settings. You may be able to block cookies, delete stored cookies or receive a notification before cookies are saved. If you disable certain cookies, some website functions may not work correctly, your preferences may not be saved or parts of the service may be unavailable. Browser controls do not always remove information that has already been collected, and separate choices may apply to marketing or similar technologies.

Keeping information secure

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, monitoring, secure transmission and procedures for handling potential security incidents. Access to information may be limited to people and service providers who need it for authorised purposes.

No online service can guarantee that information will always be completely secure. Players should use a strong, unique password, keep login details confidential and avoid sharing access to their account or device. If you believe your account or personal information may have been compromised, contact support as soon as reasonably possible.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to manage an ongoing relationship, resolve disputes, protect the website or meet business and legal requirements. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Information kept for legal, security, fraud-prevention or dispute-resolution purposes may remain subject to appropriate protections.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@spinitcasino.click. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable information to confirm your identity before providing access, making a change or taking another action. This helps protect accounts from unauthorised requests.

• Access: ask for a copy of personal information we hold about you, subject to applicable limits and exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask us to remove personal information that is no longer needed or that we are not required to keep. Deletion may not be possible where records must be retained for legal, security, fraud-prevention or dispute-resolution reasons.
• Marketing consent: withdraw consent to marketing by contacting support@spinitcasino.click or by using an unsubscribe option in a marketing message, where available. You may still receive essential service or security communications.

We will consider and respond to requests within a reasonable time and in line with applicable requirements. A request may be refused or limited where responding would adversely affect another person’s privacy, reveal confidential information, compromise security, interfere with fraud prevention or conflict with a legal obligation. If a request cannot be completed in full, we will explain the relevant reason where permitted.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website, and the date or other notice may be changed when appropriate. You should review this page periodically. Continuing to use the website after an update may indicate that you have read the updated policy, subject to any rights or consent requirements that apply.